The affordable alternative to hiring a full-time Resident Services Director. Executive leadership, FSS/ROSS technical assistance, compliance oversight, and strategic guidance — for a fraction of the cost.
Free Tools
Our free 7-capacity readiness scorecard gives you an instant score across FSS, ROSS, compliance, program design, training, funding, and executive oversight. Then download The PHA Readiness Playbook to turn your results into action.
The Reality
Programs drift. Compliance slips. Funding opportunities pass by. Most agencies don't have a people problem — they have a systems and leadership problem.
How We Work
You gain an experienced Resident Services advisor who works alongside your team — attending leadership meetings, reviewing files, coaching staff, and building systems that hold up to HUD scrutiny.
The Cost-Savings Equation
Senior Resident Services leadership, compliance oversight, and program development — without the overhead of a full-time hire.
Full-Time Director
$80K–$120K+
Salary + benefits + recruitment + turnover
Virtual Director
$20,000
Annual investment — no payroll burden
Comparable Service Value
$85,000
If purchased as separate engagements
Your Annual Savings
Or keep $65,000 in your budget by choosing the Virtual Director over purchasing each service separately.
See Your Custom SavingsWhat You Receive
Strategic leadership, technical assistance, compliance oversight, and staff coaching — delivered as one integrated engagement.
We serve as your trusted advisor and strategic partner for Resident Services operations.
Ensure your FSS Program operates effectively and remains compliant.
Reduce risk before HUD identifies issues.
Strengthen outcomes for residents and families.
Position your agency for future funding opportunities.
Build a stronger Resident Services team.
Annual Investment
Instead of paying $80,000–$120,000+ annually for a full-time Director, your agency gains senior-level leadership, technical assistance, and compliance expertise for approximately $1,667 per month.
Book Your Strategy SessionIdeal For
Proven Impact
Measurable outcomes for agencies that need more than advice — they need systems that perform.
Agencies report passing HUD monitoring with fewer findings after implementing our compliance systems.
Compared to recruiting, hiring, and retaining a full-time Resident Services Director.
Clients cut grant-readiness preparation time with documented systems and pre-built templates.
All advisory, training, and compliance support is delivered virtually — no travel costs.
"We truly value the work you have done in support of WRHA residents and appreciate your continued interest in serving our community."
"Rhonda gave us a roadmap we could actually execute. Our FSS files went from 'monitoring anxiety' to audit-ready in one quarter."
"Having a Virtual Director meant our staff had someone to call before a decision became a problem. That alone changed our program culture."
"The compliance templates and staff coaching paid for themselves before our first monitoring review."
Agencies We Have Served
We have proudly provided leadership, training, technical assistance, compliance support, and program guidance to public housing professionals representing approximately 30 agencies nationwide.
Agency names are listed to reflect professional engagements and do not imply endorsement.
Premium Upgrade
Combine the Virtual Director with the FSS Compliance Accelerator into a single flagship engagement. Positioned for agencies that want a national-level partner in FSS, Resident Services, Compliance, QA, and Funding.
"We help Housing Authorities build high-performing Resident Services programs — without hiring a full-time Resident Services Director."
How We Engage
No guesswork. Every engagement follows a clear diagnostic, design, execution, and readiness cycle.
We review your current programs, files, policies, and pain points to identify the highest-leverage improvements.
We build or refine documented workflows, templates, and compliance checklists aligned with HUD requirements.
Monthly leadership meetings, file reviews, staff coaching, and real-time guidance keep momentum moving.
You enter every monitoring cycle with clean files, clear metrics, and leadership confident in the program story.
Community Impact
Resident Services isn't a checkbox — it's the daily work of connecting families to opportunity, education, and stable neighborhoods.
Workshops & Trainings
Join the workshop notification list. We’ll email you training dates, early-bird pricing, and registration links for FSS, ROSS, Senior Service Coordinator, Property Inspection, and Ethics for PHA courses.
HUD Service Coordinator Training
Live virtual training, real-world templates, HUD-aligned guidance, and a Certificate of Completion.
Manage a HUD Family Self-Sufficiency program from intake to graduation. Escrow tracking, ITSPs, HUD-50058 alignment.
Notify me when enrollment opensResident engagement, case management, partnerships, and ROSS reporting standards — built for public housing.
Notify me when enrollment opensServe elderly and disabled residents with confidence — assessments, referrals, crisis response, and documentation.
Notify me when enrollment opensComing Soon
Specialized courses expanding our HUD training portfolio. Join the notification list to be the first to enroll.
A certification-aligned program for property managers overseeing HUD-assisted housing — covering compliance, resident engagement, and asset performance.
Notify me when enrollment opensEthics and professional conduct standards tailored for Public Housing Agency staff, leadership, and board members.
Notify me when enrollment opensCommon Questions
You get senior-level strategic leadership, compliance oversight, and technical assistance without the salary, benefits, recruitment costs, or turnover risk of a full-time hire. Most clients save $60,000–$100,000+ annually.
Yes. Many clients keep their current coordinator and use the Virtual Director as an on-call supervisor, compliance reviewer, and systems architect.
Monthly leadership meetings, program oversight, compliance monitoring, staff coaching, technical assistance, grant-readiness support, and documented systems — all delivered remotely.
Yes. The engagement is designed for Public Housing Authorities, nonprofit affordable-housing operators, and resident-services partners managing HUD-funded programs.
Most engagements begin within 2–3 weeks of the strategy session, depending on your agency's internal approvals and data access.
Still have questions?
Ask Rhonda directly
About
With more than 20 years of senior-level management across social services and public housing programs, I translate complex HUD regulatory requirements into practical, sustainable systems that staff can use and leadership can measure.
My work sits at the intersection of program operations, HUD grant compliance, organizational accountability, and funding sustainability. Most organizations don't have a people problem — they have a systems problem. I design the systems that turn compliance into performance.
Get Started
Discover how your agency can strengthen compliance, improve program performance, and maximize funding opportunities with the support of a Virtual Resident Services Director™.
Prefer email? Reach Rhonda directly at RLattimore1@gmail.com